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How do I place an order?

To place your order, please visit our website and then follow the steps below to complete the ordering process:

# If you have already designed your product, click on the Get Saved Work link, and enter your email address and password

# If you do not see your design in the list, enter the Reference I.D. Number and password on the bottom

# If you do not have a saved design, choose one of our many products

# You will be taken to our 'Design Studio', where you will have customizing capabilities

# Click on the TEXT tab to type your message

# Click on the GRAPHIC tab to add a graphic to your design

# Click on the ALIGN and MOVE tab to position your text

# Click on the PAPER tab to choose your paper type

# Please be sure to proof your work, as we are unable to make changes to an order once it is placed

# When you have completed designing your product, press the ADD TO CART button

# You are able to click on the Modify link to make changes to the design, or View to see your design

# When you reach the Shopping Cart, press the CHECKOUT button in order to enter your Shipping Information on the next page

# Press the CONTINUE TO CHECKOUT button to enter your Billing Information on the next screen

# On the Order Summary page press the PLACE ORDER NOW button to place your order

# You will be taken to the Thank You page

You will receive an Order Confirmation email soon after placing your order. We look forward to receiving your order.

How do I change or cancel an order once it has been placed?

n general, once an order has been electronically transferred through our printer network, it is put into production and can not be changed. We apologize for this inconvenience.

After an order is placed, but before it has been transferred to the printer, there is a small amount of time in which to cancel the order, recall your design, and then make changes and reorder. This window of time varies between 30 and 60 minutes after you place your order.

For future reference, if you find a problem with your order within 30 minutes of ordering, you may be able to cancel it yourself. Return to our website, and click on YOUR ACCOUNT, then select "Order History". Next select "Get The Status Of This Order". If you are able to cancel at that time, there will be a CANCEL button available. You can then cancel your order, make the necessary changes, and place a new order.

How do I upload a graphic/photo?

To upload your own graphic, please follow the steps below:

# Press the GRAPHICS tab in the 'Design Studio'

# Then press the button: UPLOAD YOUR GRAPHIC (this will open a window that will let you search your hard drive for the graphic that you want to use)

# Press BROWSE and find your graphic

# Double click on the graphic file that you want to include

# When the proper path appears in the window press the button marked PRESS TO GET GRAPHIC

The best graphic format to use is a high resolution TIF. A JPEG works well for products that accept full color graphics. For a complete list of formats accepted, look at our FAQs in the Customer Service link. Please keep in mind that low resolution graphics may not print well, especially if the size is increased after the graphic has been uploaded into your design.

On all products (except screen printed items and stamps) you may upload your full color graphic. However, on our 1-2 color products, our site will automatically convert a full-color graphic to grayscale. You are then able to change your grayscale graphic to a color offered on our site.

iPrint.com's online security

We appreciate your concern about putting your credit card over the Internet. We are committed to making the Internet a safe and fun place to shop. Given the SSL (Secure Socket Layer) technology employed by our site, doing business on line with us is very safe. Every transaction conducted is encrypted for privacy.

It is also important to note that credit card companies are very supportive of business on the Internet. Should your card be used fraudulently, credit card companies will investigate, and most likely the internet company will be charged, not the customer. Furthermore, We are committed to fighting credit card fraud, as our future depends on it.

Selecting a shipping method

In order to select your shipping method, proceed to either the Billing Information page, or the Order Summary page. You will then find a CHANGE SHIPPING METHOD button. Once you click this button, you can select the shipping method you would prefer

Checks/Money Orders/C.O.D.

Like most Internet-based businesses today, we prefer payment by credit card.

Currently, we accept Visa, MasterCard and American Express (excluding corporate cards). You can also use your bank check-card, as long as it has a Visa or MasterCard symbol.

When placing your order, simply enter your credit card information on the Billing Information page.

If you have reservations about using your credit card to make purchases over the Internet, please know that we provide you with a secure ordering process using Secure Socket Layer (SSL) technology.

Please let us know if you would like to learn more about our secure ordering process.

We apologize, but we do not accept payment by check, money order or C.O.D

Testimonials

Renee F.
Spiders Aircraft Service
San Diego, CA